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When I this error on any printer my first question is 'Has somebody pulled on some stuck paper and torn it?' If people are honest and say 'yes' then there may be tiny piece of paper covering a sensor. Pull out the toner(s), fusers and paper tray(s) and look closely for any scraps of paper. They may be jammed in the parts that you just removed. If you have another of the eact same model you could simply swap parts to check none of them are faulty. Lastly, it may be worth buying a can of air and blowing it through the printer in case there is paper dust covering any sensors. Failing these, get the printer servied.
You need to enter the hidden engineer menu: turn the printer off then turn on again whilst holding down the enter key on the control panel. It should say something like EDC menu on the display and you can scroll through several menus to find the one about resetting counters. Be careful not to play with other options as you can screw the printer up if you don't know what you're doing!
yes refilling will solve the problem.but you have to change the green colour small chip on the side of the toner to make it work,as the new chip will be detected as new toner in the printer.
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