Connect application says not connected when Leap pad is connected to pc. Cannot save app downloaded to leap pad

SOURCE: problem with didj

QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

SOURCE: need codes for little leaps

027 or 055 for manual set up

SOURCE: Little Leaps DVD Code

Apex- 003
029
103
104
106
Phillips-002
004
022
027
036
066
114
115
122
123

SOURCE: leap pad pen does not working

Thanks for your question!
I'm sorry that you haven't received an answer yet.
The response rate on FixYa FREE questions is usually over 80%, but sometimes questions go un-answered when:
1. the question is unclear, incomplete, or poorly worded...
2. the question is mis-categorized - so the correct experts aren't viewing it...
3. the question requires an answer for something that cannot be explained online adequately...
4. specific training, tools, or equipment are required to avoid injury or death...
5. the Experts that are online simply don't have the resources to answer your question fully...
Please feel free to re-work your question if you feel one of these may be the reason.
Of course you are not required - but converting your question to a PAID one usually increases the reply rate as well.
Normal rates for FixYa are...
$ 9.99 answer for one question.
$12.99 Live Real-Time online chat or premium e-mail support.
$29.99 Live Real Time phone support
Sometimes FixYa will run specials for unlimited questions via monthly subscription or reduced rates for limited periods.


Consider the savings that can be had when an informed Expert can save you a $100 service call, or a $350 trip to the car dealership.
Your problem solved - guaranteed! Or your money back!!

If you don't want to pay - feel free to re-submit your question so it returns back to the top of the work queue if you still need help.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for helping with your FREE question

SOURCE: Replacement Leap Pad Pen

Hi, I have found this pen on www.leappadpen.com

I hope that this helps?

Regards