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Posted on May 12, 2009
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Disabled phone line

Recently a local lightning strike created a power surge which fried my answering machine. I purchased a new AT&T standalone machine and, after hooking it up into the single line phone system, it will work perfectly for about 2 hours, then for some reason the phone lines inside the house will go dead (callers hear a busy signal). if i take the answering machine out of the loop, the phones operate normally. does anyone have previous experience with this phenomenon? will another answering machine fix this, or will i have the same problem? thanks

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  • Posted on May 12, 2009
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Joined: Mar 19, 2009
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Sounds like the answering machine is picking up the telephone line and not releasing it.

Hence the busy signal, cause the answering machine has the line off hook. It's like leaving your telephone off hook, the next caller will get a busy signal...

The answering machine might be bad... have you noticed that you were talking on the phone and hung up then the next call would be the busy signal? Maybe test this out.
Do you have the correct voltage to the answering machine, too much power or too little power can do funny things to telephone equipement.

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When and How Should a Surge Protector Be Used on a Fixed Switch?

Common Causes of Lightning Strikes
  • Outdoor network cables or power cables are routed overhead.
  • A switch is deployed outdoors but is not properly grounded.

Damages of Lightning Strikes
  • If power cables of a switch are routed overhead in an outdoor environment, lightning strikes may burn the power supplies.
  • If network cables of a switch are routed overhead in an outdoor environment, lightning strikes may burn interfaces of the switch.
When a switch undergoes lightning strikes, overvoltage is induced by lightning on network cables and transmitted to interior of the chassis. The surge protection measures, such as lightning rod and chassis grounding cannot prevent the damage. Therefore, surge protectors or surge protection circuits are recommended.

Surge Protector Use Precautions Take the following precautions to protect a switch from lightning:
  • Ensure that the ground cable is connected to a ground bar or a ground point on the cabinet.
  • Avoid routing cables overhead in an outdoor environment. Bury cables underground or route them in steel tubes.
  • To protect network interfaces against lightning, use 8-line surge protectors (or Huawei certified 4-line surge protectors).
  • When installing a network interface surge protector, connect the IN end to terminals and the OUT end to network interfaces of the switch.
If a fixed switch is installed in a network box, follow these instructions:
  • Connect the ground cables of the switch and surge protectors to the ground bar in the network box.
  • The maximum length of a ground cable cannot exceed 40 cm, and a length of smaller than 15 cm is recommended.
  • If the network box is located outdoors and power cables are routed aerially over a long distance (more than 300 m) to the network box, it is recommended that you install a power supply surge protector in the network box. The decoupled power cable must be at least 3 m long
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If you got hit with a power surge from a lightning strike, it can come into a device from the AC outlet OR the telephone line. I suspect the modem (needed for FAX) section of your machine is fried. If this is in a home office, you should really have a 'whole house' surge protector installed to avoid business interruptions.
We have the Intermatic IG-1300-2T; for 4 telephone line protection it is : IG-1300-4T
Simple to install in the main breaker box and both include 5 years of insurance for losses of $10,000.
You can see them here:
Intermatic Surge Arrestors
The 4 line model (4T) is currently on sale.
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This sounds as if it has shorted out the main power board inside the printer. Some small TV Repair shops handle out of warranty printer repairs, but will charge considerably for this. Unless your willing to pull it apart it would be more economical to replace the printer. But ask around, someone may be willing to give you a quote, and this should be weighed against the cost of a replacement
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Unplug the TV for 2 min or more and plug back in.
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If this doesn't work the TV may be fried or internal fuse blown.
Time to take it to a repair shop or depending on it's age (5 years+) it may be time to buy a new TV and surge protector.
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mj
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