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Ellie Griffin Posted on Dec 07, 2013
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Screen nor buttons are working

Please help my screen or buttons are not working properly!I cant draw my password it was fine earlier now its doing this please help it was fine but when i was at school it started this and it even the date went to December 31 I have no idea what happened or why its doing this

1 Answer

marios basileiou

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  • Expert 316 Answers
  • Posted on Dec 07, 2013
marios basileiou
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Joined: Dec 29, 2009
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Hello Ellie,
This is may be software problem,an application you have installed is causing this problem or it can be hardware problem.
First try to uninstall any recent applications you have installed.
If you dont have access at all to your homescreen you can reset your ZTE device's password(factory reset):

  1. Turn off your phone, then turn it on.
  2. Select emergency dial.
  3. Input *983*987# in emergency dial-up pad.
It will restore factory settings and your personal data will be erased.

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