Printer saying inconpatable was working on windows 8.1 but was uninstaled by mistake now won't read cd or run down load

Are you saying your 5D brand Embroidery Patterns won't load to the dongle using Windows 8?
https://www.google.com/#q=5D+Embroidery+won%27t+load+to+dongle+Windows+8%3F&tbs=qdr:y

Here is their Site showing support contact:

Software Help Updates 6D Embroidery System

this is a commom issue with windows 8 on HPs. turn off your automatic updates then contact windows. the updates usually gets to 13% and then freezes.

might due to harddisk partition and format.
you need to use other utility software to format then only install.
But your recovery parttition will gone.
Never able to restore back to win8

Try using the HP Print Diagnostic Utility in Windows.

other option is uninstal/install.

If you need more help post back!
Thumbs and testimonial are welcome!

uninstal all of the printer software if your down loading drivers from the web download and save to your desk top. disconnect from the web disable your anti virus software and firewall. then run the install from your desktop. follow the same steps if your using a disk anti virus and firewall disabled. alot of these software programs see all in one drivers as virus like activity and wont allow a complete install.

Kodak usa Monica was very helpful no charge

use the same installation disc to uninstal it as when it runs you should get the repair/uninstal menu option

Hello darrinmoen,

You Havn't specified, What is the problem exactly. I mean you have not specified the error Description.

But still The problem could arose while uninstalling Antivirus Program would be:

1. Any *.dll file missing from antivirus directory.
2. system file of antivirus missing from System32 directory of windows.
3. Any file that belongs to antivirus are not able to load while installinfg like uninst.exe.
4.Windows installer 3.0 is not installed on ur system
(Check out all the above including reviewing ur antivirus directory for uninst.exe file)

To solve this error you must do the following:
1. Run AVG antivirus setup program to repair. some times it doesnot give you the option if half of installed program have been removed from system.
2. Go to run type "regedit" and press enter
3. go to hkey_local_machine ->SOFTWARE -> and select AVG
expand trees of AVG.
4. Check for data path and its contents in AVG directory of program files, and also For UninstPath to varify that the uninst.exe in avg directory of program files is not missplaced
5. After doing the specified solution 60% are the chances that ur program would be uninstalled. else if it doesnot uninstall the program and gives the same error then Choose system restore tool.

For restoring do the following:
1. Go to Start -> All Programs -> Accessories ->System Tools
and select System Restore
2. Go to next window, Choose the restore point that was before installing of ur AVG Antivirus.
3. Select that restore point by reading the description.
4. Click next to restore.

Note: Your system will restart after choosing the restore point and clicking next. It takes some time to restore.

Most probably this tool will help you to remove this antivirus.

Remove it's entry from registry by Going to run type "regedit" and press enter
go to hkey_local_machine ->SOFTWARE -> andright click AVG
and select delete option to delete.

Gimme acknowledgement after removal
-
Romy

Hi , Have you checked with -
1. uninstalling and re-instlling the Adobe application once more?
2.the spooler - opn run on your computer and type down "net stop spooler"- let the command window close - then again pen ru and type down " net start spooler " and let the DOS / command window open and close again. Try taking the print with the printer in the ready status.
3. usbcable detection
Step 2 and 3 will not be most effective if the other applications are printing fine.
Try uninstalling and re-installing the Adobe application.
Or else you have to contact the Adobe vendor for further issues. It could also conflict if you have older version of IE in your computer.Becaus Adobe 8.0 is the latest version that might conflict with the older version of IE

Right click on my computer>properties>device manager>hardware and look for line saying cd/dvd drives and highlight your dvd burner. Right click it and click uninstal. Restart your pc and Windows will automatically re install it. See if this works, if not either needs a lazer clean disc or you need to replace it they are cheap these days.