Re: i need to reset an icloud password and email on an...
Open Safari on the iPad and then visit https://appleid.apple.com and follow the on screen instructions. Start by clicking the reset your password link on the page.
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Reset iPad to factory settings: go to "settings", at the bottom of screen click on "Reset." You will have to re- initialize the iPad as a new device with a new "Apple I.D.
Recover or Reset Forgotten Apple ID or Password on iPhone & iPad
This is all done on an iOS device and is often the simplest way to log back into an Apple account:
Open the Settings app and scroll down and tap on "iCloud"
Tap on the email address at the very top of the iCloud settings screen
Tap on the blue text underneath the password entry that says "Forgot Apple ID or Password?" where you'll have two choices:
If you know your Apple ID and don't remember the password, type in your email address and click "Next" to start the reset process
If you don't know your Apple ID, tap on "Forgot your Apple ID?" and fill out your full name and email address to recover the Apple ID login (yes, you can then do the password reset after you have the Apple ID)
Answer the security questions pertaining to that Apple ID, and follow the onscreen directions to complete the process
At this point you should be good to go, you can reset the password for the account and then login as usual.
You may have to go to iTunes on your computer and reset your password there. Then enter your new password on the iPad after you have reset that password. Also, you can have a different iCloud password and account than your iTunes password and account, if you have set up your iPad that way.
Firstly, don't post your email addresses publicly. People don't need your email addresses in order to provide you with advice.
As you have stated, you cannot reset your password and have tried your alternate email address already. This is possibly not an issue that you can fix yourself, so you will need to contact Apple and speak with customer support.
Use a computer to log in to iCloud.com with your registered email and password to reset your account. Then log out of iCloud on the iPad and log back in with the new password.
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