MUTE and VOLUME BUTTONS turn TV screen white. Does not mute or adjust volume.

Does your TV have a "half-mute" setting:
* press MUTE once to reduce the volume to 50%
* press MUTE a second time to reduce the volume to zero
* press MUTE a third time to restore the volume to 100%

?

There should be +/- volume buttons on the TV somewhere (usually under the screen toward the center.)
These buttons, when pressed, should automatically override the Mute and restore sound to your TV.

You could also purchase a universal remote from a local wal-mart, Kmart, target, or other electronics dealers.

Hi- My name is Shannon and I am with Suddenlink. The SL-TiVo remote can be programmed to control the TV and one other A/V device using these steps:

1) From TiVo Central, select Settings & Messages > Settings > Remote, CableCARD, & Devices > Remote Control.

2) Highlight Part 1: TV power, volume, and mute and press SELECT.

3) The DVR displays a list of television brands. Use the UP ARROW and DOWN ARROW buttons and the CHAN DOWN and CHAN UP buttons on the TiVo remote to highlight your TV brand and then press SELECT.

4) The TV Remote Codes screen appears. Follow the instructions on this screen to enter a code into your remote control. If the first code does not work, repeat the instructions to enter the second remote control code, and so forth, until you find a code that works. The remote is now programmed to operate the TV.

5) If also programming to control volume & mute on an A/V receiver for surround sound; Highlight Part 2: A/V volume and mute and press SELECT.

6) The DVR displays a list of audio/video receiver brands. Use the UP ARROW and DOWN ARROW buttons and the CHAN DOWN and CHAN UP buttons on the TiVo remote to highlight your receiver brand and then press SELECT.

7) The AV Remote Codes screen appears.

Follow the instructions on this screen to enter a code into your remote control. If the first code does not work, repeat the instructions to enter the second remote control code, and so forth, until you find a code that works. The remote is now programmed to operate the receiver.

The TiVo remote will now turn the TV on/off and switch inputs and adjust the volume and mute the audio on the receiver.

If you have any questions, feel free to email me at shannon-AT-suddenlink-DOT-com. Thanks!

The Philips remote is set to "push trough" the volume/mute to the TV for devices that typically don't have a volume function. Older versions of Philips remote used to allow you to select the device to push volume to, but for some reason this is no longer available (or at least I haven't found out how to). So here is the solution I used.

Teach (learning function) the remote to use whatever device you like for volume/mute.

1, Press the button for the device you would like to change
2. Hold down "learn" and the button you want to teach ex. "volume up" until the red light comes on
3. Place the original remote of the device you would like to change the volume on 5-10 cm away from your Philips remote and press "volume up" for this example
4. Repeat these steps for the "volume down" and "mute" buttons
5. Repeat these steps for other devices you would like to "push through" volume/mute to a device other than TV

Hope this helps others. I did find that some devices like SAT may not allow you to change the volume/mute, but otherwise this workaround does the trick.

Do you have fresh batteries in the remote? You did not provide your TV brand so I can't provide you the codes for your specific TV. Below I have provided instructions on how to perform a power scan. If this doesn't work, you may need a new remote.

• Remote: Basic Remote (Television Only)
  1. Turn the Television On.
  2. Press and hold the clear TV button for three seconds until the LED flashes.
  3. Press and release the redTV Power button.
  4. Press and release the Up or Down Arrow on the remote until the television turns off.
  5. After the television turns off, press and release the # button.
  6. Test functionality with the TV.
  7. Return to Step 2 if the remote is not able to turn the TV On/Off, change the volume and mute the television.

Some of these remotes are also made to run other components,so be sure to press the "tv" button and try the vol and channel again!

Could be a contact piece of the MUTE button from your remote that is causing it.
Go out and Big Lots or Radio Shack to get a cheap universal remote control(big lots would be between $5-$10) Pick up the code for it,and when the tv happens again,your the OLD remote MUTE button to turn it back on and then put away this remote control and use the new universal remote control.
However,if the problem is coming from the manual MUTE button on the TV,you need a repair tech, to fix it!
solutiondoct

1. ENTERING TO SERVICE MODE
MUTE
S
(Service mode display)
3) While pressing the MUTE button,
press MENU button on TV set.
2) Press MUTE button
again to keep pressing.
1) Press MUTE button twice
on Remote Control.
2. DISPLAYING THE ADJUSTMENT MENU
1) Press MENU button on TV.
Adjustment mode
Press
Press
Service mode
Item
S Data
3. KEY FUNCTION IN THE SERVICE MODE
The following key entry during display of adjustment menu provides special functions.
Screen adjustment mode ON/OFF: TV (ANT)/VIDEO button (on TV)
Selection of the adjustment items : Channel s/t (on TV or Remote)
Change of the data value : Volume s/t (on TV or Remote)
Adjustment menu mode ON/OFF : MENU button (on TV)
Initialization of the memory (QA02) : RECALL+Channel button on TV (s)
Initialization of the self diagnostic data: RECALL+Channel button on TV (t)
“RCUT” selection : 1 button
“GCUT” selection : 2 button
“BCUT” selection : 3 button
“SCNT” selection : 4 button
“SCOL” selection : 5 button
“TNTC” selection : 6 button
Convergence adj : 7 button
Self diagnostic display : 9 button

On a standard PU1 chassis use the following:

1. Decrease the volume to 0
2. On remote press and hold the MUTE button till the color of MUTE displayed changes color. At the same time press MENU on the front of the Tv.
CH +/- to select
Vol +/- to change value

All other chassis:
Decrease the volume to 0, Press mute and video at the same time.
Adjust the TV with menu select buttons on remote.
Exit with the power button.
Hope this helps.
Bill

Try changing the batteries. Most times the "tivo" buttons will work but the "tv" buttons will stop working when the batteries are low.

If you have done that, go back into settings and program the remote again for your tv, then give it a shot.