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Posted on May 09, 2009
Answered

Continually returns to demo mode

When fully charged up and in use, my TomTom XL keeps returning to demo mode every two minutes and the screen has to be touched continuously en route, in order to view map. I have tried resetting the device and turning off the demo option, but this has still not resolved the problem. I have connected the device to my PC, using the USB lead, but nothing happens and the device will not allow me to move beyond the 'device belongs to' screen. Any suggestions would be welcome. Kind regards, Sue Berry

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  • Posted on Jun 19, 2009
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I had to contact TomTom to answer this, their advice was:
On your device tap the bars that show the strength of the satellites. Then top right tap the clock and hold for 30 seconds.

I tried this but it didn't make any difference to me, but I thought it may help other users. I'll let you know when I get any further advice.

Regards,

Sean

  • Anonymous Jun 22, 2009

    I have finally got advice from TomTom that has solved the problem, their advice was: "On the route directory of your device you will have a yellow folder either 'Demo' or 'Script' please delete this folder then try again." I have done this by accessing the files on the TomTom via Windows Explorer whilst it is connected via a USB cable and it has solved the problem!



    I hope it helps you.



    Regards,



    Sean

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