Frozen screen in shut down mode

That could be a short in your mp3. You should be a small hole somewhere on it that says reset. You would need to get a needle or something that thin and push the button inside the hole and hold it for ten seconds. That should fix your system.

If you have tried the reset hole on the bottom, try the mp3 player recovery tool here.

when off hold play down. then turn on(while holding play). then theres a recovery menu go to clean up.

press the middle button and the power button for q0 seconds

If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

have you tryed rebooting at bottom lefthand corner with pin.

your welcome

hard drive sounds bad. has it been dropped?
try to do a cleanup

1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.

2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Go to recovery mode, and do a disk clean up. If that doesnt work, then you might have to format it.

Did you reset it properly? To reset your zen, put a pen head in the hole under the power button for 20 seconds

Mike

Try inserting a pin into the tiny 'reset' hole on the bottom of the device.