The camera seems to come on but there is no image of what you are seeing. looks like the shutter won't open
You mean SD400 camera doesn't show any error sign and it just doesn't have live view to shoot picture?
If yes, its problem of bad CCD imager and Canon will provide free of cost repair facility for SD400 camera.
Click Canon CCD Advisory for details.
SOURCE: black screen when turn on camera, cant see
Try pushing the DISP button; otherwise, canon.com says it needs svc.
SOURCE: Shutter won;t open
Are you talking about the shutter, or do you really mean the automatic lens cover ? Take a look at this first to see if this is what you meant. Make sure you read the comments also for additional tips. I don't think it will be necessary to open it up to fix it. Stick with the easy tips, they should work, especially if this is happening occassionally:
http://camerarepair.blogspot.com/2007/11/repair-of-stuck-lens-covers.html
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