First, I'm not a Noma Tech.
* According to the specs. This is a 10,000 BTU stand alone air conditioner.
* Very few reviews of this model. Also it may be discontinued(?)
* Here is a chart (at bottom of web page) for recommended BTU for the room size;
https://www.homedepot.com/c/air_conditioners_HT_BG_AP
* Okay, you did not give the room size, window (glazed, double pane), Roof (open or ceiling tile).
* Are there any 'heating' appliances in the same room? Oven, stove, water heater, space heater, Clothing Iron, Refrigerator, Freezer? All these appliances give off heat when operational.
* Stand alone Air Conditioners work in several modes. By itself; Removes heat by transfer to another form like water. This water needs to be removed or drained for the unit to keep working. Drying out the humidity in the air helps "cool" down by removing heat and transfer of heat through the air.
* Another mode is just to pull heat from the air and transfer this heated air to the outside using a duct or tube that exits out the room through a door or window. The exit area must be sealed or warm air will blow back into room. Openings also allow "other" sources of warm air to seep into room.
* Transfer of heat to the outside must be free of obstructions. The tube or duct must be kept short and have no sharp bends that will slow down the air flow. Also long tube runs tend to heat the air around the tube. Spilling more heat into the room. Tube should be free of leaks or holes.
* If your room is within the specified rating of you device but your still having problems then it's probably the unit.
* Final, Check your warranty and call for service.
Aloha, ukeboy57
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