Soap no longer dispenses automatically.

Same with me! And with all the postings there is not ?ONE answer., tells me something!

Your dispenser nut is either not tightened down underneath or your plastic base/o-ring needs to be replaced. Turn off water at value. Using sink nut removal & installation tool that is available at any Lowe's or Home Depot. Remove it and look at what is wrong. Conntact Kohler for free parts to repair it. Reinstall dispenser .

The issue is the dispensing unit you have is a sanitizer dispenser, not a soap dispenser. The adapter collar on the bottle is the issue. Soap dispensers use a GRY collar, sannitizers use an LBL collar. There should be a sticker on the dispensing unit that says "LBL" or "GRY". Try removing the collar from a sanitizer bottle and place it on your soap bottle......should work fine. In short, make sure your letter code on the bottle mathces the letter code on the dispenser.

You might try taking out the batteries and wiping the area dry. It may be that the batteries are not getting a dry connection. Also, make sure the batteries are replaced correctly. There is usually a diagram with the battery placement on the lid where the batteries are installed. Also, sometimes the soap dispenser can get clogged. In that case, make sure to take the batteries out and then run hot water thru the area where the soap comes out. Hope this helps out.

Sometime the viscosity of the soap could be the culprit. If you had changed to a thicker soap sometimes those pumps can't handle it. Try a less viscous soap and lets see what happens. Good Luck PAL

We have 5 Emerson hands-free soap dispensers that don't work. Tried new batteries, light comes on, but no soap comes out. How can we get our money back?

This is what I found in the Simplehuman FAQ's. I had to wait about 30 minutes for the light to stop blinking, but it seemed to work for me.

If the pump is unresponsive or the blue light is flashing, fresh batteries should resolve this issue. Please power off the pump completely. Once the pump is turned off, remove the old batteries. Please wait for the pump to reset (until the flashing light stops and preferably letting it rest overnight) before you install the new ones.

low battery

You could have a clog in the housing underneath the dispenser where the water flows through a hose into the tub.
Pull the dispenser drawer completely out.
There is a tab that needs to be depressed to release the drawer and remove it.
Check the opening at the bottom of the housing just inside the dispenser housing opening to see if a small sock or garment is clogging this opening.
Reach down into this opening to see if an item is inside the hose.
This is the normal issue that will cause water to leak out of the dispenser housing.

http://media.fotki.com/1_p,wbwdbgswgksbgfwxgtqsskgwtqkq,vi/ktfgsrbbdxwtwtqtfwk/1/1303472/5961857/image45924img-or.jpg

Wash the dispenser drawer thoroughly with warm water. Make sure that you pull off the siphon covers and wash all siphon holes. This process is described in your owner's manual. Replace the dispenser drawer and try the washer again.

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