Our call pilot seizes a line and won't let us use that particular line. it says extension 254 in use. we use the callpilot in voicemail mode. and the problem is occuring in a lot of our systems.

The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

Have all employees delete all messages from all mailboxes.

First thing, the Call Pilot is your voicemail, not your telephone system. Your telephone system is most likely a Norstar CICs unit.

If the lines(trunks) are analog, it is the local telco provider that is handing out your caller ID.

Outgoing caller ID is not one of the features of the system for analog circuits. If you were running a PRI or BRI, then the system can hand out the caller ID. I would ask your telco provider to check the outgoing caller ID once again.

If the mailbox is made, you need to check the programming under sets, FWD no answer, that needs to forward to the extension on the voicemail.

There is also a setting for What extension to forward to..
Terminals and sets, forward busy and fwd no answer.

Forward on busy is no set correctly.

Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.

the time change goes off the system time to change system time press feature **7463 enter the admin password then press change and enter new time

How did you program the voicemail so a caller can not leave a voicemail to a particular extension? Line ownership? SO a call goes directly to a milbox?

How can you reprogram the voice message????? Which one, for a particular user or the main Auto attendant greeting????

You have to know the admin login to change a mailbox password.

For that, you need to know which voicemail system this is.
When you log in to check your mail, the lady says, "welcome to Partner......"

Please fill in the blanks.

sounds like the voicemail is rebooting or was unpluged, make sure the call pilot is pluged in and the lights are on. i had a similar problem once and the power supply to the callpilot went bad. once i replaced it it came back up and worked fine.

I think the best thing I can do is give you the link to the user guides so that you can pick the one most suited to your application, as Call Pilot has many facets ... Good Luck

http://support.nortel.com/go/main.jsp?cscat=DOCUMENTATION&poid=8165&viewOptSelect=3|1