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Posted on May 06, 2009

W490 wont read memory card

Motorola w490 used to read my memory card without a problem, but now it wont. when i insert the DURACELL 2GB micro SD card, nothing happens, its like its not even there... but when i put the same card into my computer its fine, all files still intact. why did it stop working in my phone but not in my computer, && how do i make it work again?

  • Anonymous May 14, 2009

    I have the exact same problem. My phone won't read my card either.

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  • Posted on Jun 28, 2009
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Hi, sykko_one, I have the exact same phone and was experiencing the same problems. After about a year of using my phone and storing music, pictures, videos, etc. on my phone it would suddenly stop working. Sometimes it would work, and sometimes I wouldn't be able to save or read any data on the memory card. What I did to fix it was completely remove the memory card from the phone and used a micro sd Tinpec card reader, picture here. You want the one that supports micro sd. You can find them on ebay or amazon. Then connect your micro sd card to your pc with the adapter and right-click the removable drive (might be drive e: or f:) and choose format. Leave the default options and format the disk. Make sure you've selected the right disk. To verify this you can open the drive and look at the contents, it should have a folder called "moble." Go ahead and format the drive. Then use chkdsk.exe from the command line to check the disk for errors. Syntax will look like "chkdsk f: /f" or "chkdsk e: /f" (depending on the drive letter assigned to your sd card reader.)

If the format and chkdsk do not work. try just deleting all the information from the card and copying some pictures and music files to it. If these copy successfully then I would assume the problem is with the firmware on your phone. Take the phone to a t-Mobile store and see if they can't re-load the firmware. And don't worry about deleting any data from your sd card, it will not affect the phone in any way, it will just delete whatever pictures music files you have stored on the card. So be sure to back those up first before you do anything. Hope this helps. -Rogueelite

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Guaranteed solution!

This is from Duracell Support

Unfortunately, we have found an incompatibility with a new revision of our microSD and the USB adapter that accompanied the card you purchased. We are in the process of solving the compatibility issue. We are truly sorry for the inconvenience and would like to send a new card that is compatible with your USB adapter. Your original card should be functional in other adapters, phones, and cameras. The microSD card's compatibility problem should only exist with that USB Adapter. For your inconvenience, there will be no need to ship the original microSD card back to us so feel free to keep and use them both. We would also like to send you two free music downloads from Duracell Flash Memory.

If you would like to take advantage of this offer, please let us know your full name, address, the size of the microSD, and the name and location of the store from which you purchased your microSD. When we receive your information we will ship your replacements parts and music downloads immediately.
Best Regards,
Duracell Flash Support Team

Here is how to reach them:

http://support.duracellflash.com/ics/support/default.asp?deptID=5612&ticketID=7688933
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