That was a long time ago, 2008, but as I remember I went Through KNG America and purchased a new sound board for $28.00. U will have to have a solder gun and remove the old board and solder in the new one. It totaly fixed mine works great. Here is a link, as I recall I asked to talk to tech support, give the make model # ect of the radio, explain the prob, and ask for a replacement sound or tunner board( I can not remember what they called the part) http://www.manta.com/c/mm7jbzb/kng-america In the event the link dose not work there phone # is (631) 389-5642. PS. kng stands for Kash N Gold Ltd, if u need to do some searching. Good luck, Hope I was of some help.
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