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Any one of the amplifier stage is faulty. Its better to consult a local technician. Because its not that much easy to access the amplifier board to do the servcie .
If you wish to get some details; visit the site linked here. Pull up older posts. http://electro-medical.blogspot.com/
If your Onkyo does not have a voltage button (usually on the backside close to the power supply) where you can shift in between the needed voltage (typically from 110 - 230 voltage) you need to purchase a Voltage converter.
You need one that is able to convert from 110 volt and up to 220 volt. (Step up)
Here is a site which can inspire you to choose the right Voltage converter :
If your amplifier is ONLY 10 days old. DO NOT ATTEMPT TO TAMPER AS ONKYO WILL NOT ACCEPT WARRANTY CLAIMS. So please check if the speakers are connected and the mode set to surround, use a DVD with DTH CD and if there is no sound then try to reset- refer manual- if not power off for 6 hours , if faulty then contact service.
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