Reset the screen unlock pattern
If the incorrect screen unlock pattern is entered five times in a row, the phone is locked.
Note: In order to reset the screen unlock pattern you need to have a registered Google account on your phone. If you don't have a registered Google account on your phone, you must repair the phone software before tapping
Forgot pattern.
To reset the screen unlock pattern by answering a security question:
- If entering the incorrect screen unlock pattern five times, wait for 30 seconds and then tap Forgot pattern?.
- Tap Answer question > Next.
- Enter the answer for the security question.
- Tap Unlock.
To reset the screen unlock pattern by entering Google account details:
- Tap Enter Google accounts details > Next.
- Tap the Username field and enter the phone registered Google account username.
- Tap the Password field and enter the phone registered Google account password.
- Tap Unlock.
To repair the phone software:
- On the computer: Open PC Companion 2.0.
- In the Support Zone application, click Start > Repair and follow the instructions on the screen.
Note: The installed software on your phone will be replaced, and all personal data stored will be lost.
Tip: If it is not possible to repair the phone software, please contact your Sony Ericsson Customer support.
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