The following is from their web site. If this is a 2016 I would expect that it is covered under warranty.
"During the first year of ownership, warranty service will be provided by the authorized Janome dealer from whom you purchased your machine.
If you did not purchase your machine from an authorized Janome dealer, please contact Janome America through the
Machine Support section of our website for further information regarding warranty service.
After the first year of ownership, please contact any authorized Janome dealer for service"
Hope this helps?
http://janome.com/en/support
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