Your membrane keypad is shorting.
It comes as an assembly, so it's pretty easy to replace yourself. It is part number 4453420 and you can get it
here for $235.33 plus shipping.
You can also find helpful exploded views at that link.
The picture below shows you how to unlock a typical membrane keypad connector.
We're
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
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