Microsoft Windows? Vista Home Basic Edition Full Version for PC (882224181112) Logo
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Bill D Posted on Nov 03, 2013
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My "ACER" laptop has started to leave this msg on start-up (windows 7" "the user profile Service service failed the login user profile cannot be loaded" . My only option is then to shut it down. Windows will not load to try and find the problem.

  • Bill D
    Bill D Nov 04, 2013

    Thank you after some frustration and some fooling around. I believe my problem is gone.

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1 Answer

vito deluca

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  • Expert 99 Answers
  • Posted on Nov 04, 2013
vito deluca
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I try to give you the solution bat i cant because the windows words there in?when i press post solution fixya is tell me to Please use English characters only, so you can email my and i can send you the solution via email.. [email protected]... cheers..

5 Related Answers

Anonymous

  • 366 Answers
  • Posted on Jan 05, 2009

SOURCE: The user profile service service has failed to log on

Start in safe mode as administrator.
Create a user profile
restart
use new profile

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Anonymous

  • 30 Answers
  • Posted on May 27, 2008

SOURCE: vista log in

The user profile seems to have corrupted. The account that you log into is corrupt now may be due to incompatencies or incompatibility or may be a virus or a spyware. Alternatively, you can try logging to safe mode window. As you start the computer keep tapping the F8 key on your keyboard at the sametime. You would reach a screen to choose from different boot options. Select safe mode(you would have to use the arrow keys in your keyboard). Log in with the usual username and password. If it logs in, you might see a black window with large icons. Don't worry. Go go start, control panel, user accounts, and create a new account. So you can use the new account. Restart the computer and login to the new user account. You should be good. Make sure the account you create should be an administrator. Later if you want you can delete the user account that you have been using before. You can delete it from safe mode again by going to control panel, user accounts.

Anonymous

  • 871 Answers
  • Posted on Jan 24, 2009

SOURCE: Windows XP Home Edition Crashed After Loading Service Pack 2

hey coco

nothing happens when you try to use the recovery console right by pressing "r".

try this again and again , sometimes it idles but its still running, if the error appears, restat again.

some corruptions maybe beyond our control and sometimes the only solution for this is to recover the inportant files you have on that HD and do a reformat...

Anonymous

  • 55 Answers
  • Posted on Mar 18, 2009

SOURCE: Logon user profile cannot be loaded

Hello caroline,

This is a detailed solution that I've found on the web:

Start the PC and logon

1. Logon using another administrator account but if you do not have another administrator user, then go to step 2.

A) Select OPTION ONE or OPTION TWO.

2. Boot into Safe Mode.
NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then Safe Mode should automatically boot into the built-in Administrator account. See: How to Start Vista in Safe Mode

A) If Safe Mode did not boot into the built-in Administrator account, then enable the Built-in Administrator account. If it did , then go to step 2C.
NOTE: For how, see: How to Enable or Disable the Real Built-in Administrator Account in Vista

B) Logoff in Safe Mode, and then logon to the built-in Administrator account to logon with that account in Safe Mode.

C) Go to OPTION ONE or OPTION TWO.



OPTION ONE:
Fix the User Account Profile

1. Open the Start menu.

2. In the white line (Start Search) area, type regedit and press Enter.

3. If prompted, either click on Continue or enter the password for the Administrator account.

4. In regedit, go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

5. In the left pane, look for the S-1-5..... folder (SID key) with the long number that has .bak at the end of the numbers.

NOTE:
A) In the right pane, look at the ProfileImagePath to verify that this is the user account profile that has the error.
B) You may have another S-1-5..... folder (SID key) above it with the exact same number without the .bak at the end of it.

6. For Two S-1-5..... folders (SID key) with the same Number -
NOTE: This is if you have two S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the .bak at the end of the numbers.

A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that does not have .bak at the end of the numbers and click Rename.

repair.jpg

B) Add .bk to the end of the numbers.

repair_bk.jpg

C) In the left pane, right click on the second S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename.

D) Remove only .bak from the end of the numbers and press Enter.

E) Now go back and Rename the first one with .bk to .bak now at the end of the numbers and press Enter.



F) Go to step 8.

7. For Only One S-1-5..... Folder (SID key) with .bak -
NOTE: This is if you only have one S-1-5..... folder (SID key) for your user account with .bak at the end of the numbers.

A) In the left pane, right click on the S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename.

B) Remove only .bak at the end of the numbers and press Enter.

8. In the right pane of the one without .bak now, right click on RefCount and click on Modify.
NOTE: If you do not have RefCount, then right click on a empty space in the right pane and click New and DWORD (32 bit) Value, then type RefCount and press Enter. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.

A) Type 0 (number) and click on OK.


9. In the right pane of the one without .bak now, right click on State and click on Modify. (See screenshot below step 10)
NOTE: This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.

A) Type 0 (number) and click on OK.

10. The registry will now look like this for the one without .bak now.

11. Close regedit.

12. Restart the computer.

13. See if you can logon now.




OPTION TWO:
Delete the User Account Profle
WARNING
You can do this option if you do not care about losing the user account and the contents in the user folders. Your programs will still be installed, but you will need to create new shortcuts for them afterwards.

1. Delete the User account profile that this error is for.
NOTE: See: How to Delete a User Account in Vista

2. Open the Start menu.

3. In the white line (Start Search) area, type regedit and press Enter.

4. If prompted by UAC, click on Continue.

5. In regedit, go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

6. In the left pane, click on one of the S-1-5..... folders (SID key) with the long number in it.
NOTE: It may have .bak at the end of it.

A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.

B) Repeat step 6 until you find the one that you deleted in step 1 above.
NOTE: If the user account is not here, then it has already been removed when deleted in step 1. Go to step 9.

7. To Backup the Registry SID Key -
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.

A) Right click on the SID key, and click on Export.

B) Type in a name and save the REG file to a safe location.
NOTE: This is your backup. To Restore the Backup, right click on the REG backup file and click on Merge.

C) Continue on to step 8.


8. To Delete the Registry SID Key -

A) Right click on the SID key, and click on Delete.

B) Click on Yes to confirm deletion.

9. Close regedit.

10. Now, just create a new normal Administrator account.
NOTE: See: How to Create a New User Account in Vista

11. Restart the computer, and log on to your new account.

Anonymous

  • 35 Answers
  • Posted on Mar 20, 2009

SOURCE: user server logon failed

Hello and welcome to FixYa,

Can you get into safe mode? Or use an administrator account?
Your user account is probably corrupted, so you need to create a new one ...
Hope it helps

PS. to get into safe mode, just keep pressing F5 during startup (before the windows welcome screen)

You are usign Vista Home right?

Darko, Serbia

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This isn't a password login problem - the User Profile Service service failed the logon because it's corrupted. Try to login in Safe Mode and access your account from there . If you can then retrieve all your files while you still can and prepare yourself for a reinstall.
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try looking through this page

http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

Its not written by me or anything but has all of the information that you need in order to sole your problem.

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It says the user profile service service failed the login. User profile cannot be loaded

This message is what windows uses to let you know your desktop profile is corrupt.
There are a few ways to go about fixing.
1) reboot into safe mode, create a new user account.
Here is a Step by Step provided by Microsoft.

http://windows.microsoft.com/en-US/windows-vista/Fix-a-corrupted-user-profile
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this problem happens when you try to lo-gin in a temp profile because of group policies.
Follow this step after loging in a admin account.

To resolve this issue, follow these steps:
  1. Delete the profile by using the Computer Properties dialog box. To do this, follow these steps:
    1. Click Start, right-click Computer, and then click Properties.
    2. Click Change settings.
    3. In the System Properties dialog box, click the Advanced tab.
    4. Under User Profiles, click Settings.
    5. In the User Profiles dialog box, select the profile that you want to delete, click Delete, and then click OK.
  2. Click Start Collapse this imageExpand this imagevistastartbutton.jpg, type regedit in the Start search box, and then press ENTER.
  3. Locate and then expand the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfieList
  4. Right-click the SID that you want to remove, and then click Delete.
  5. Log on to the computer and create a new profile.
This will fix your problem.
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When i turn my computer on it will not allow me to login in. Once I enter my password it tell me that ''the user profile service service failed the logon, user profile cannot be loaded".

reinstall windows.  it may be a virus disabled and destroyed the profile service, so even if you were to boot into safe mode and attempt to access windows services and turn it on and start it automatically, when you rebooted to normal operation, it would still tell you it wasn't working or that it was corrupt.  you can try a repair install and that could possibly get things back to normal, but not remove the virus.  for that, you will need to connect the hard drive to another uninfected computer and run a full scan.
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The User Profile Service failed at login

Sounds like a vista problem. Have youtried to boot into safe mode? You can do that by oressing f8 during boot up and selecting safe mode from the menu.

If you can I would try to back up your docs, etc and maybe create a new user account.

There is also a boot repair in vista that I think comes up with the safe mode menu, so you might try that.

Hope this helps
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The user profile service service has failed to log on

Start in safe mode as administrator.
Create a user profile
restart
use new profile

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