Hello, Nomthah -
This is the link to the TurnItIn home page:
http://turnitin.com/
Scroll to the bottom of that page. In the second column of the page (at the bottom), you should see the column headed Support.
In the Support column, you will see the link to Help. Click or tap on Help.
That will bring you to the Support Wizard. Follow through the Support options, the first one being How do you use Turnitin? Click or tap on the downward pointing arrow for that option and choose Student.
Follow through and answer the other on-screen steps.
If the help provided through TurnItIn online does not seem helpful, then you will need to speak (speak via telephone or online chat) with a Help Representative for your school.
Note: Fixya.com is a website intended for asking and answering questions on how to go about REPAIRING THINGS.
Best wishes.
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