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William Myers Posted on Apr 29, 2009
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Does not ring

One of the Prostar 816 phones we have, does not ring in. How do I change this so the phone will ring. The tech who in stalled the phones turned off the ringer on some of the phones. Please help, I am getting crazier over this problem.

Sandra, Office Manager

1 Answer

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  • Posted on Jan 28, 2011
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Hi Sandra, this sounds like your phone that is not ringing needs to be added to a group- I have sent you a video showing how to do this. go to www.abbeytelecom.com for more training videos relating to the Prostar 816

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with the handset2.gif down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
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To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
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2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
5) press # when finished with the line
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with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
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with the handset down enter #20 the screen should say MMC DISABLED
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2) enter in #62 the screen should say day ring assn
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it sounds like the memory battery on the main board is no longer working which means that it'll happen again.
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