Black lines on copies and scans

It would require you to open scanner and clean scanning head unfortunately.

Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

Hi there! When does the black line appears?When you are using the ADF module or when you are using the normal copy glass under the top cover?If the lien is appearing when you are using the ADF open the top cover and clear the little glass from any dust.if the line appears when you are using the normal glass the your scanner unit need cleaning or replacing , for which you are going to need a service help! Please replay if you have any other questions!

On what operation are you receiving the black line in your paper?

This problem usually appears when you try to scan or copy using your ADF (automatic document feeder).
To remove this black line in your paper, clean the ADF platen glass in your printer and do as well in the flatbed scanner glass. This ADF platen glass can be found right below where the documents in the ADF goes through. Its a glass about 1 inch in with and beside the flatbed scanner glass (the one where your documents is lay down for copying and scanning. Dried ink or paper residue sticked in the glass can cause this line in the paper. Clean it with a a clothe and spray some windex on it.

Good luck!

Drum Unit, Make sure the scan glass and platen glass is clean. Run copies from glass and document feeder to see if line appears on one or both. Both Drum unit or fusing Film. Will need a copier tech to remove parts for inspection.

Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.

BLANK or BLACK?, if it's Black, clean the SCANNER GLASS.

Lift the lid and to the left of the main glass is a smaller glass; that is what scans during the feeding process. Make sure that it is completely clean; even a speck of dust can cause a line to appear. I took a lens wipe and cleaned mine and my line was gone.

Clean the scan glass, there is lilely a spot or streak on the glass, use a good glass cleaner and soft cloth or paper towel.

Hope this is of some help.
Ed

try cleaning the scan glass, there should be a thin scan glass that the paper runs over when you use the feeder that may have white out or some other foreign object on it, try cleaning this using rubbing alcohol and a cloth rag