SOURCE: cartridge error hp officejet j6480 generic cartridge
I own one of these printers and refill cartridges for a living. When you get this problem its best to return the cartridge for another, thats what I do for my customers.
When buying re-manufactured cartridges its best to buy from a local store and ask about there return policy before making your first purchase.
If you are buying from a reputable re-manufacturer then this will be a very rare problem. It happens with genuine HPs too.
BTW this printer uses HP 74 & 75 inks. when buying re-manufactured buy the HP 74xl which gives (according to HP) 750 printers compared to 200 from the HP74. Remanufactured HP75s are fill to HP75xl capacity.
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SOURCE: My HP Officejet J6480 all-in-one gives me
These types of 'severe' cartridge errors/alert messages (i.e. "refer to documentation" / "incompatible cartridges", "print
cartridge(s) problem", etc.) typically indicates the internal micro-electronics
of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at
rear and lower side of the ink cartridge, are very delicate and are somewhat
susceptible to ink attack over time, which can lead to premature failures. In
addition, the older the cartridge the higher the chance of an internal
electrical failure. I suggest you first run a 'Tap 41' diagnostic test to
check cartridges electrical health (this is a forced test); you may also bypass
the error (temporarily) on most models which use HP 74/75 cartridges. Refer to
Inkjet411 youtube videos below: HP 74, 75, 74XL, 75XL
Cartridges - Solving Errors & Warnings: http://www.youtube.com/watch?v=C5ISTGyScWU HP Photosmart
C4200-C4500 and C5200-C5500a Printers -
Diagnostic Tap 41 Test: (verifies
electrical health of ink cartridges):
http://www.youtube.com/watch?v=8fE-IM4AVMc HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP
74-75 Cartridges): http://www.youtube.com/watch?v=UDxRkAGOJaI HP Officejet
J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges): http://www.youtube.com/watch?v=3X3_D90SSq4
Ink
Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU
This type of fatal cartridge error (i.e. "refer to documentation" / "incompatible cartridges", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. However, our test group has also seen these failures with brand new cartridges. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on most models which use HP 74/75 cartridges. Refer to Inkjet411 youtube videos below on how to access respective printer's service menu and correct:
HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings:http://www.youtube.com/watch?v=C5ISTGyScWU
HP Photosmart C4200-C4500 and C5200-C5500a Printers - Diagnostic Tap 41 Test: (verifies electrical health of ink cartridges):http://www.youtube.com/watch?v=8fE-IM4AVMc
HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):
http://www.youtube.com/watch?v=UDxRkAGOJaI
HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):
http://www.youtube.com/watch?v=3X3_D90SSq4
Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU
These types of 'severe' cartridge errors/alert messages (i.e. "refer to documentation" / "incompatible cartridges", "print
cartridge(s) problem", etc.) typically indicates the internal micro-electronics
of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at
rear and lower side of the ink cartridge, are very delicate and are somewhat
susceptible to ink attack over time, which can lead to premature failures. In
addition, the older the cartridge the higher the chance of an internal
electrical failure. I suggest you first run a 'Tap 41' diagnostic test to
check cartridges electrical health (this is a forced test); you may also bypass
the error (temporarily) on most models which use HP 74/75 cartridges. Refer to
Inkjet411 youtube videos below:
HP 74, 75, 74XL, 75XL
Cartridges - Solving Errors & Warnings: http://www.youtube.com/watch?v=C5ISTGyScWU
HP Photosmart
C4200-C4500 and C5200-C5500a Printers -
Diagnostic Tap 41 Test: (verifies
electrical health of ink cartridges):
http://www.youtube.com/watch?v=8fE-IM4AVMc
HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP
74-75 Cartridges):
http://www.youtube.com/watch?v=UDxRkAGOJaI
HP Officejet
J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):
http://www.youtube.com/watch?v=3X3_D90SSq4
Ink
Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU
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