I own the software program 5D Embroidery System. I recently purchased the 5D Stitch Editor Plus as an add-on package. When I tried to load this, and authenticate it onto my dongle, I get an error saying that I don't have the necessary prerequisite software to permit loading. Any ideas???

Anand Kumar

• 2035 Answers
• Posted on Jun 27, 2008

SOURCE: Loaded 3D Embroidery software on

Try to install the software from the download as its latest version its will prompt you to remove the old version on your computer and follow onscreen instruction you be able to install the software...........

SOURCE: Can't load software w/o the lost Software Licensing code

I too have the 3D Studio, which I purchased from an estate sale. Fortunately, I had the serial number, however I don't have the rest of the registration info to change registration for the program updates. It will not let me install any updates. However, it works just fine without them.

I've heard others with the same problem, and there is no way to bypass their protection codes. Their program also comes with a "dongle", which is a product licensing key, that plugs into your USB port. The program will not run without it. Another item that they will not replace if lost.

I had thought about purchasing another program, but really only needed the new generic reader-writer to plug in to my computer. (It must be an embroidery reader/writer.)

Husqvarna will, however, be happy to sell you another program at great expense.

Alternatively, I would suggest purchasing a more inexpensive program --Embird for expample, and the Ultimate Box (reader/writer) and Card , which will be much cheaper than what the Husky people will sell you. Also, there is no "key" to plug in to operate their program.

Hopefully, the seller can find the registration for it somewhere, because without it, it's pretty useless as far as I know. Husqvarna is very good at protecting their products.

Here is a site with lots of info on both the above items. I bought my reader/writer Ultimate Box Plus and card cheaper from All Brands, though.

Hope all this helps.

SOURCE: Loaded autodigitizing onto our new computer with

There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

SOURCE: No Dongle Attached Error Msg

You might want to take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com
Good luck.

Richard Roth

• 9472 Answers
• Posted on Jul 23, 2011

SOURCE: I have a Designer 1

Those floppy drives that require a dongle are really no good. The USB floppy drives are the way to go. Just plug and play. Here is a link to the USB floppy drives if interested. They start at around $8.00. If you want to stick with the floppy with the dongle, you might want to try running windows update. I didn't see where you posted the maker of the floppy drive or the dongle so getting the drivers or software is pretty much impossible.