If you have the machine for three years then I would say the the print head is coming to the end of its life, there are two solutions,
1. Follow the instructions below and activate the jet substitution mode.
2. Get someone to remove the print head and clear the blocked jet manually.
Note: The print heads on these machines are very expensive so if you have to replace it, just buy a new machine as it will be cheaper then replacing this part!
Jet Substitution Mode
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- Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
- Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
- Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
- Press the [Up] or [Down] arrow button to select [Turn Jet Substitution Mode Off], and then press the [OK] button.
NOTE: If the 'Turn Jet Substitution Mode Off' option is not displayed, the Jet Substitution mode is not enabled.
- Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the main menu.
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