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Netflix Master
829 Answers
- Posted on Nov 09, 2013
Re: Netflix wont connect on my apple tv and i'm...
Test the Internet connection on the Apple TV
- From the main Apple TV menu, navigate to Trailers.
- If you don't see Trailers: Select Movies, then In Theaters.
- Select any title and click Play. If trailer plays, the device is connected to the Internet.
- If you are unable to connect to the Internet, you may be having network connection issues.
Restart the device
Restart your device by unplugging it from power for at least 10 seconds, then plug it back in and turn it on with the power button. Restarting the device is often enough to restore your ability to connect to our service.
Disconnect Apple TV from your Netflix Account
- Navigate to the main Netflix menu inside the application and click Logout.
- Select Yes.
- You will be returned to the Apple TV's main menu, at which point the device has been successfully disconnected from your Netflix account. You may select Netflix to sign back in with your account information or connect as a different user.
Troubleshoot your Internet Connection
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