My Impressa E35 will not continue past the open/close tap prompts. I'm not able to get to the 'rinse unit' or 'select product' choice. I have shut it off and still the same. I suspect that the unit is not filling with water as there is no water coming from the tap when opened.
I had this problem with my Ena 3. The difference was that water was actually passing through the nozzle, but when I turned the dial back to the coffee symbol it would just tell me to open the tap again.
The solution was simple thanks to bergend's post, although I'd never have thought of it independently. I emptied the water tank and filled it back up with luke warm water instead of the cold water I had been using. After the first "system filling" round, the machine continued with the setup program fine.
So, to others with this problem: don't use too cold water in the tank for the first setup, even though the manual tells you to. Luke warm works great.
You could try using luke warm water in the tank, it contains less oxygen and can help pushing the air out of the system faster. Try open tap a few times, if no result, try waiting one hour or so, and then try again. If the problem still appears, you need to send it in for service. It then could be a small leakage from the dispenser valve, or also the signal from the flowmeter.
Hi - just to thank bergend and mm321. I was going through the "new machine" setup, started with cold water from the fridge, and then got stuck in the "open tap, close tap, repeat :-(" loop. Apparently cold water does have something to do with this. I had tried it a few times, then waited about 20 minutes - I had to cycle it a couple more times (persistence pays!), and then it went into "filling, heating, etc". Working great now! Thanks again!
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