Hi. Unfortunately you'll have to do a hard reset on the phone. It will delete your phone's user data and apps to the factory default when you first started using it. To do this, put off your phone. Press Volume up button+Scroll Button+Power Button, all at the same time. As soon as the phone starts, release the power button but continue to press the Volume Up+Scroll Button until the green Android avatar appears. Then release the buttons and scroll down (using power button) to the text words "wipe data/factory reset". Once highlighted, press either power button once or scroll button. Another page appears. Scroll down to "Yes--delete all user data". Press scroll button once or power button. Phone will start wiping data. Once the words "reboot system now appear", click on them by pressing either the scroll button or power button once. Phone will then reboot to the factory default pages. Follow instructions from there according to your preferences. Remember to activate both your Samsung Account and Google Account in order to access Play-Store and other internet functions. Good Luck!
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