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Jill Valerio Posted on Oct 17, 2013
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Lucent merlin legend phone rings directly to voice mail how can I get the phone to ring to I can answer it before it goes to voice mail?

  • Jill Valerio
    Jill Valerio Oct 18, 2013

    Actually no it is not in DND mode, any other suggestins as to why internal and outside calls go directly to voice mail?

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Micheal Spiers

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  • Expert 58 Answers
  • Posted on Oct 17, 2013
Micheal Spiers
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Testimonial: "Actually no it is not in DND mode, any other suggestins as to why internal and outside calls go directly to voice mail?"

5 Related Answers

Anonymous

  • 103 Answers
  • Posted on Jan 07, 2008

SOURCE: Voice Mail

  1. Press Feature until the screen displaysRINGS, and the line you choose.
  2. Press a number key (1 - 7) to select the number of times the line rings before the system answers. To select Toll Saver, press 8 (the machine to answer after 4 rings when you have no messages, after 2 rings when you have messages), or press 9 (the machine to answer after 6 rings when you have no messages, after 4 rings when you have messages).
  3. Repeat Steps 1 and 2 to set the number of rings for the other line.
  4. Press Stop when you are finished.

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Anonymous

  • Posted on Jan 13, 2009

SOURCE: Stop ringing at certian phones when outside calls come in.

http://dstech1.com/programming-line-ringing/


Partner, all releases.
Examples
Receptionist Call Routing. If you want calls to be answered by the receptionist first, set the lines at the receptionist's extension to Immediate Ring and the lines at the users' extensions to No Ring. (This is the factory setting)
Receptionist Backup. If you want all calls on a line to ring directly at users' extensions -with the receptionist providing backup -set the line at the users' extensions to Immediate Ring. Then set the line (or lines) at the receptionist's extension to Delayed Ring. An incoming call that is not answered by a user within 20 seconds will also ring at the receptionist's extension.
Programming
To change the way outside lines or pools ring at an extension:

  1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
  2. Enter the number of the extension to be programmed for Line Ringing. The green lights next to the line or pool buttons on the phone show the current Line Ringing settings for all lines assigned to the extension. (If a line is not assigned to a button, the green light next to the button is off.) The following ringing options can be shown by the green light next to the line button.
    • Immediate Ring - on steady
    • Delayed Ring - flashes slowly
    • No Ring - flutters quickly
  3. To change Line Ringing for any line, press the line or pool button until the button light shows the correct setting (the setting for the currently selected line or pool also appears on the display).
  4. Continue programming or exit programming mode.

Anonymous

  • 1 Answer
  • Posted on Feb 16, 2009

SOURCE: Lucent MLX-10D - ringer

im trying to set up the extension numbers in my lucent mlx-10dp

Anonymous

  • 1 Answer
  • Posted on May 14, 2009

SOURCE: Merlin Legend (Lucent) phone--changing vm list of extension

Depending home you have it set up, If you list in sub menus and announcement you will go into the auto attendent, then edit. You may also or program them by last name. system admin, press 9 (get you into the system) , administor ext., dial the ext., admin directory listing - this is when you numerically add first or last name. contact me if you need help [email protected]

Anonymous

  • 60 Answers
  • Posted on Aug 03, 2009

SOURCE: Number of Rings Before Call Goes To Voicemail

From the system programming menu either in the pc programming tool or from the console phone enter into system programming, options,more, group coverage delay. set here from 1 ring to 9. Good luck.

If this was helpful please send me a rating.
Thanks Dan

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My lucent Merlin ETR 18D is not ringing at all on incoming calles. The lights are flashing, but the phone does not ring.

hello,
i want you to go your phone setting, press the menu,scroll to profile, select the profile you are using and personalize it.
however, when personalizing scroll down to ringing type and select the ringing type you want.
if this does not work, open the phone, remove the ringer [the ringer is a small metal touching the panel of the phone, read it with meter, if it does not read, change it and replace it with a good one.
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Phone rings only once then is silent. How do we

This is a symptom of a feature that has been activated. It could be the call is forwarded, it could be the voice mail is programmed to pick up on the 1st ring. On some systems ext's can be programmed to ring elsewhere after a set number of rings. The do not disturbe feature could be activated. If it is an outside line, call it from your cell and see what you get (voice mail-continious ring-another ext etc.) Find out if it does it on an in houes intercom call. Look for a DND button the phone...is it lit up? Does the display show calls forwarded or DND? Hope this helps. Good luck.
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Number of Rings Before Call Goes To Voicemail

From the system programming menu either in the pc programming tool or from the console phone enter into system programming, options,more, group coverage delay. set here from 1 ring to 9. Good luck.

If this was helpful please send me a rating.
Thanks Dan
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VOICEMAIL

This is all programmed in the phone system settings. Your phone can be used on different Avaya phone systems (AT&T, Lucent is Avaya now) and you can also have different voice mail systems. They all program differently.

Sounds like your phone port is not programmed to use voice mail. You can have your phone port programmed to do many different things if nobody answers. Mostly you have the call transfered to another station after so many rings. That other station (extension) could be the operator, a calling group, a voice mail box, etc... Some systems allow you to change the number of rings on a per-phone basis, others only have one no-answer timer for all calls.

You can get all the manuals from www.avaya.com for free but you need to know which system and version you have first. Programming can get very complicated and you may find it easier to hire a local phone installation company that is familiar with your system to do the changes for you.
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