Dell 962 Photo All-In-One InkJet Printer Logo

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Posted on Jul 24, 2017
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Dell 962 printer showing an error message "right cartridge incorrect". It printed from that cartridge for the past few months. Now nothing. I had to take it out to get the printer to print at all. Now only black and white but its faded without the color cartridge. They are Authentic Dell Cartridges and show about half full. I have tried cleaning, running alignment and even removing and reinserting. Help please!

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Glenn

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  • Dell Master 591 Answers
  • Posted on Jul 31, 2019
Glenn
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If this is a Dell 093-962 try the following -

  1. Turn the printer off.
  2. Reseat the toner mentioned in the error. For instruction on toner removal and installation for your specific system please check the User Guide.
  3. Once toner is re-seated, power the printer back on and check for error.
  4. If no error reported try printing a Settings page.
    • Press the Menu Button on the printer.
    • Highlight Reports/List and Select.
    • Highlight System Settings or Printer Settings (depending on your specific printer model) and Select.
    • The Report should now Print.
  5. If the 093-862 error recurs please try another toner from a working Dell Laser Printer of the same model or from stock (If available).
  6. If the error recurs with a working or 2nd toner please confirm that the Toners used are Dell Branded.
  7. If non Dell toners are used please ensure that you have the 'Non Dell Toner' option turned on.
    • Press the Menu or Info button on the Printer Operating Panel.
    • Scroll down until Admin Menu is Displayed and Select (If there is no admin menu go to next step).
    • Scroll down to Maintenance and Select.
    • Scroll down to Non Dell Toner and Select to turn it on.
    • Re-start Printer for the setting to take effect.
    • Detailed instruction for turning on the 'Non Dell Toner' option for a specific model can be found on your systems User Guide.
  8. If toners are Dell branded and error recurs please contact Dell Technical Support for further advice.

2 Related Answers

SYED KHAN

  • 41 Answers
  • Posted on May 01, 2008

SOURCE: Dell All-in-one 924 error: "right cartridge is incorrect"

Hi ,
if you are getting the error msg 12203 , pperform the following steps,
remove both the cartridges from the printer and unplug the power adapter ( black box) from the back panel of the printer, clean the cartridges using a damp cloth .

initially put only the black cartridge and then turn on the system , it will give you the error msg right cartridge missing, you can ignore it and try copying a document .

remove the black cartridge and put the color one in, and then try printing.

during the printing with any of the cartridge inside the printer if it gives out the error msg 1203 then that cartridge has to be replaced...

Ad

Anonymous

  • 1 Answer
  • Posted on Dec 22, 2008

SOURCE: Dell A960 printing blank pages

I just sprayed windex on bottom of cartridge several times and wiped with paper towel until dark streak of black appeared. Then I dried off cartridge and replaced. It works now. Must have been clogged.

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Related Questions:

0helpful
1answer

I've got a Dell Printer 962. Recently it was printing horizontal lines all the way down the page. Now it has stopped that and is showing an error message "right cartridge incorrect" and won't print. It...
Hi Sobek70,

Please check if the cartridge is not dried out.

It will get dried out if you have not used that cartridge for certain period of time.

Try to replace the color Cartridge.
Read full answer
Oct 17, 2013 • Computers & Internet
3helpful
1answer

Incorrect cartridge
To reset the error code, disconnect the power cable from the back of the printer. Wait for 60 seconds. Then connect everything again.

If that does not work--you may also check with owners guide for cleaning the printer contacts (removing the cartridges). Cleaning often involves using a Q-tip with water to clean the contacts of the printer carriage. Below is a link for the basic owners guide.

http://support.dell.com/support/edocs/systems/962/en/OM/962_English.pdf
Read full answer
Jul 05, 2010 • Dell 962 Photo All-In-One InkJet Printer
0helpful
1answer

Scanner not working, but printer does print
Can you copy a document, when you put it under the glass? B&W and color?

If so, then it is a driver issue. Try reinstalling the printer by following the instructions located at...

962 All-In-One Inkjet Printer owners thread (W7)

If not, then...

Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to pirchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

Read full answer
Jun 01, 2010 • Dell 962 All-In-One InkJet Printer
0helpful
1answer

Dell AIO 962 - not copying, scanning or printing
END OF THE LINE TIME FOR A FUNERAL
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Jun 21, 2009 • Dell 962 Photo All-In-One InkJet Printer
2helpful
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Reset the ink memory level after replacing cartridge
To get your printer to recognize the new cartridge; go to start - printer and faxes -right click on printer - preferences (printing preferences) -settings -load factory settings. Print test page Ctrl+P

-Mustafa
Read full answer
Apr 30, 2009 • Dell 962 Photo All-In-One InkJet Printer
0helpful
1answer

Dell All In One 962 Printer
Make sure that the contacts where you plug in the cartridge are clean. Also if you haven't yet done so, try another of the same cartridge.
Read full answer
Mar 09, 2009 • Dell 962 Photo All-In-One InkJet Printer
0helpful
1answer

Dell 962 showing message "right cartridge incorrect"
Make sure the contacts on the cartridge and in the printer are clean. Also, try a new cartridge to see whether or not you have a defective one.
Read full answer
Feb 21, 2009 • Dell 962 Photo All-In-One InkJet Printer
2helpful
1answer

Right cartridge incorrect" and "Left cartridge incorrect
Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.

Outrageous, but true.

A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.
Read full answer
Jun 02, 2008 • Dell 962 Photo All-In-One InkJet Printer
1helpful
1answer

Dell AIO 962 printer faulty
Hi,
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.
  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers.
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.
  1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
  2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
  3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
  4. If the issue is still not resolved replace the color cartridge.

Regards
Malik Khan
Read full answer
Jan 08, 2008 • Dell 962 Photo All-In-One InkJet Printer
6helpful
5answers

Dell 962
Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!
Read full answer
Feb 14, 2007 • Dell 962 Photo All-In-One InkJet Printer
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I've got a Dell Printer 962. Recently it was printing horizontal lines all the way down the page. Now it has stopped that and is showing an error message "right cartridge incorrect" and won't print. It...

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