Aol will not help with new password

To access your AOL account, you need to enter some information.
First, you need to enter your AOL user name or email account.
Next, you need to enter the AOL password that you entered when you first created your account. Once these two pieces of information are entered, you can sign in to your account.
However, if you have forgotten or lost your AOL password, you won't be able to access your account until you successfully reset your password.

Navigate to http://bill.aol.com/ and notice the "Sign In" window to the right of the screen.
Find the "Forgot Password" link under the "Password" field. Click the link.
Type your email address or AOL user name into the "User name or Email" field.
You'll also need to type the letters or numbers you see in the image into the "Word in Image" field.
Click "Next."
Type the correct answer to your security question in the "Your Answer" field.
Click "Next."
Provide the information for the "Billing Contact Name," including first and last name.
This is the primary account holder for your AOL account. Click "Next."
Answer the AOL security questions, which will ask for the last four digits of your Social Security number.
Click "Next." At this point, your identity will be verified.
Type in a new password on the next screen.
You'll need to retype the password to confirm.
Click "Next" and then click "Continue."
At this point, you will be able to sign in to your account using the new password you created.