I have a Samsung RS21DPSM side by side fridge under 2 years old and the other day a loud noise was coming from fridge Sounds like a fan as when you open fridge door it grinds to a stop) compartment and cannot get fridge temperature to go below 12 degrees on the digital display. Freezer compartment seems fine and cold and holding its set temperature! Can this be fixed without calling someone out? Is this Design Problem recognised by the Manufacturer and will they fix it for free. I'm wondering where you got this information. Thanks

Hi
i had the same problem with mine,and fixed it very easily in about 10 minutes all you do is take all the shelves and draws out, then remove the light cover (one screw at the top)then the bulbs,there are three screws on this panel top middel and bottom,take these out,now gently pull the panel off,behind are two plugs unplug these and completly remove the panel.
next unscrew the water chiller at the bottom of the fridge and lay it in the botttom,take the deoderizer cartreges out and remove the two screws out from behind there,just two more screws at the bottom of the panel,there should be two plugs at the top of the panel,unplug these and remove the panel completley ,if like me you should find the fan all iced up, some warm water on a spunge should remove this and the fan should move freely if the ice is severe then remove the fan motor and run the panel under some hot water untill the ice is gone,assuming the motor is'nt burnt out this should cure it.if you want to test it plug the panel back in also the light panel ,and hold the light switch after about 30 seconds to a minute the fan should run,now just put it back together and thats it....

hope this helps

This is a design fault that Samsung know about and rang us to arrange for a technician to come out and put it right.