1. Look inside, and see if a tan colored belt is secure and not loose. if you are able to move the belt and the printhead does not move, it means the clip on the printhead is damaged. Really not worth repairing.
2. since its giving you a printer error and not a scanner error, then most likely the printhead is in the cleaning assembly and the locking mechanism will not release. it could be a simple as manually lowering it. Look in the printer, just to the left of the printhead, there should be a lever in the up position, with a pencil or maybe a small screwdriver, see if you can move it backward (toward the front of the printer) and manually move the printhead left and back to right, turn the printer back on and see if it helps.
Thank you for the tip, I've just followed your instructions. The tan-coloured belt was fine, so I tried following tip number 2. Our printer had previously jammed and then made the same horrible grinding noise/showed a red error light when switching it on as the person above described. Being a complete novice, was not really sure what I was doing, but I moved the ink cartridges to the left; discovered the print head underneath; fiddled with a pencil as directed and the little lever suddenly dropped back down into place! Yippee! I think it must have got stuck and was grating against the cartridges. The cartridges moved back to the right and slotted in much further along. It all sounds normal now when I switch on and the nozzle check was fine. Thank you so much. Very inky, but very grateful!
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my printer makes a nasty sound and then a "Printer Error" message followed by "see your documentation and call service if necessary" appears
No paper jam.
Makes the sound when I first turn it on.
Tried to turn it off...no luck.
Can't seem to find the spot where the noise is coming from.
is it happening when you first turn it on?
or making a print job
Nasty sounds are never good. Have you had a paper jam?
what is the problem your having?
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