Switch on your printer.
Press and hold the * key.
Press the # key and release both keys.
Display should say Enter Special Key Combo
Press and releasethe key in sequence 1, 2 and 3 buttons.
display says "support" R0631M
Press and release the right arrow button
until the display says " System
Configuration Menu".
OK button.
Display should say Hardware failure status. If not there already, Arrow Key
over to Hardware failure status
Press and release the OK button.
Display should say Hardware failure status: Clear. Press OK to clear.
Press and release the OK Button. Message
changes to Hardware failure status
Cleared. Press Cancel to continue.
Press and release the CANCEL button as
many times as necessary, so that, either the Welcome to Photosmart Express screen appears, or, the Ink System Failure screen appears. PLEASE DO NOT TRY TO PRINT AT
THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back
of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable
into the wall outlet first and then into the back of the printer
Turn the unit on. The printer may
display message USE POWER BUTTON TO SHUTDOWN THE PRINTER followed by PRESS OK
TO CONTINUE. Press OK. The Printer will start the ONE TIME INK INITIALIZATION
PROCESS. Allow this process to complete and do not interrupt. Once the
initialization process is complete, the printer will print out a Diagnostic
Page..
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