Hp says you have a bad scanner unit(laser unit) or DC controller, but first reseat all your connectors on your scanner unit(laser) and DC controller. Your scanner is located under the top cover and the DC controller is located behind the right cover. If the problem still persist replace the scanner first.
Dear sir thanks for your best support i have solve the problem by replacing the laser unit
once again thanks
with best regards
gaffar
from kuwait
733 views
Usually answered in minutes!
change the laser scanner
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