SOURCE: NorStar T7316E Corded Phone Problem - mailbox locked
You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens
Mailboxes, modify, scroll to password and press change.
Will reset to 0000.
SOURCE: Norstar: Inactive Feature (981)
This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.
First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.
SOURCE: Unanswered calls will not go to voicemail
Ok, do you know how to get into system programming?
If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.
Voila, that set will now goto voicemail.
SOURCE: T7316e Nortel Meridian Norstar Telephone MANUAL
Not too sure what type of manual you are looking for, but here is a useful link to have for a Norstar system information.
http://www.alphatelecom.ca/meridian_norstar_manuals.htm
SOURCE: My phone on our Norstar system rings & rings
Fress F985 u will get voicemail DN. Note down ur voice mail DN.
Go to programming of Norstar which will be F**266344 password will be 266344.
Dispaly shows u terminal and extensions.
press show
then next display will show u capabilities.
Press show then next display will show u FWD no answer.Press show then change put the voicemail Dn which u had written then next.
Now call will go to ur voicemail provided u have ur own presonal mailbox. If it is not there u will have to createe it otherwise it will go to general delivery mailbox.
Hope it will be helpful for u.
Thanks.
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Additional problem: when trying to access the programming menu via **266344, I am able to get to the password screen, but it won't let me type anything in. The screen just displays 'Password' and then an option to retry, but when I press a number, it doesn't populate.
You may have all your mailboxes used up. Check to see how many are programmed up and your limit.
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