I suggest you have a bad LCD screen.
HOWEVER the procedure is to diagnose, and not spend money foolishly.
I need to know the laptop manufacturer name, and model number.
I cannot for the life of me believe FixYa would not ask for this, as a general requirement.
The model number is on the Bottom of the laptop.
Post back in a Comment.
In the meantime,
1) Check the graphics chipset first.
Connect a VGA monitor to the VGA port, on the laptop.
If the VGA monitor shows the same horizontal split of the LCD screen, then your graphics chipset is bad.
Laptop OFF, monitor OFF, connect a VGA monitor to the VGA port, on the laptop.
This is an example of a VGA Cable, and VGA connector (Port),
http://en.wikipedia.org/wiki/VGA_ConnectorScroll down a little for an example of a VGA Cable.
You can use a CRT type of monitor (Looks like a small TV), or a flat LCD screen monitor if it has a VGA cable.
Turn the monitor on. If a CRT type allow it to warm up.
Turn the laptop on.
By factory default settings the display should show on the external monitor.
IF not;
There are at least 3 display options;
A) Internal monitor of laptop ONLY.
B) Internal monitor of laptop AND external VGA monitor.
C) External VGA monitor ONLY.
Here's where it gets rough, Dawn;
Hold the Fn key down, and at the same time tap once on the Display Toggle-Over key.
What key is that? Dunno. Laptop manufacturer name, and model number wasn't stated.
HP is usually the F4 key.
Acer? F5 key
Lenovo/IBM? F10 key.
The F key at top should have a monitor outline symbol, and an arrow on one side; for the Display Toggle-Over key.
No display on external VGA monitor?
Hold the Fn key down again, and tap once more on the Display Toggle-Over key.
Same display of internal monitor on the external VGA monitor?
Bad graphics chipset. Actually it is probably the MOUNTING of the graphics chipset TO motherboard.
More on that if it is the problem.
Good display on external VGA monitor?
Problem is the Video Cable, or inside the Display Assembly.
2) Video Cable:
The Video Cable connects to the motherboard, (In an area under the Keyboard, or Switch Cover above it), runs under the left Hinge; and up into the Display Assembly.
From there it may have a small cable coming from it, that connects to the screen Inverter.
The main part of the Video Cable then connects to the back of the LCD screen.
CCFL backlighting uses a screen Inverter.
(Cold Cathode Fluorescent Lamp)
LED backlighting May, or May Not.
Due to repeated normal opening, and closing of the laptop; the Video Cable may become pinched.
This can cause pulling on the Video Cable, and loose connections.
It can also cause damage to the tiny wires inside the sheath, of the Video Cable.
(Stretched/Broken)
If you see apparent damage to the sheath of the Video Cable, suspect damage to those wires inside.
Loose connection of Video Cable TO motherboard, or TO screen Inverter, (IF used), or back of LCD screen connection.
The
procedure is to remove what components are needed from the
laptop, to access the motherboard connector side of the Video Cable;
and PHYSICALLY check to see if it is plugged in tightly.
{Components may only be the Switch Cover.
Above Keyboard, and below LCD screen. Has the Power On button, indicator LED lights, and perhaps speakers.
May be the Switch Cover AND Keyboard.
May be the Switch Cover, Keyboard, and Palm Rest Cover; in order to access the motherboard connector of the Video Cable }
Disconnect the LCD screen from the Display Cover, to access the LCD screen side connection, of the Video Cable.
Once all connections are proved to be tight, try the laptop again without fully reassembling. See if you can connect everything, with the LCD screen sitting out a little. Perhaps the Switch Cover off, but wires connected.
HOWEVER of you see apparent damage to the sheath of the Video Cable, or if you don't; the Video Cable MUST be ruled out before going on.
Connections tight? Didn't repair the problem? Remove the Video Cable.
A continuity test of the Video Cable must be performed, with a multimeter set to OHM's.
EVERY wire in the Video Cable must be checked for continuity.
Also an assistant is needed to gently wiggle the cable in the middle, and see if you get an intermittent reading on the multimeter.
If so this indicates a broken wire inside the Video Cable.
Replace.
Not everyone has a multimeter laying around.
Suggest take the Video Cable to the nearest small computer shop, and have the resident tech check it for continuity.
Should only be a couple of bucks.
(They say they can't check it? GET OUTTA THERE!
That ain't no REAL tech! Lol!)
Video Cable checks out?
Then the next component to check is the screen Inverter, again IF used.
Problem is to check a screen Inverter requires a sensitive multimeter.
Read fairly expensive,
http://www.fonerbooks.com/test.htm
For the above reason; the ease of access to replace, (Just remove Display Bezel), and usually low cost; the screen Inverter is usually just replaced. Average cost is around $20, or less.
Screen Inverter isn't used? Problem is LCD screen.
Screen Inverter replacement didn't repair the problem?
Problem is LCD screen.
I know the above may look like, "Wah, wah, wah", from Charlie Brown. (That's what my niece tells me)
If I had the manufacturer name, and model number, I may be able to give you a link to a Service Manual, and possibly pictorial, or video guides; PLUS step by step info from me.
Makes it less, "Wah, wah, wah", lol!
For additional questions please post in a Comment.
Regards,
joecoolvette
http://www.insidemylaptop.com/taking-apart-hp-pavilion-dv7-laptop-guide-3/http://www.insidemylaptop.com/how-to-replace-screen-on-hp-pavilion-g7-laptop/http://www.manualowl.com/m/Acer%20Computers/Aspire-7738G/Manual/114625
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