I am trying to receive a fax and am getting a paper to narrow mes

possible that the margins you are using are incorrectly set

Check the Paper Size Settings.

The only document I found at HP.com that may seem to address your issue is the following:

A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

If you have a problem just reply on us.
Good luck!

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Thank you.

Yboyandrei

The machine thinks that there is no paper so it stores the documents in memory. Remove the paper, turn off the machine and unplug from the power for 5 seconds, then turn the machine back on and wait for a few seconds - now try and load the paper. The machine should try to reset the paper tray but if your problem persists then it sounds as though the paper sensor is faulty or has fallen out of it's position.

Have it save-to-image instead of print-to-paper. That should make it happier.

You can then print it out later, re-sizing it to fit the paper you have to print on.

Cause The HP all-in-one has a media sensor that checks the type of paper loaded before printing a fax. If the sensor detects that the paper is not plain paper, this message will display. The message may also display when the correct paper is loaded in the all-in-one, but the media sensor cover is displaced, distorted, or covered by debris. For more information and how to resolve this issue click here.

Hi Judy,

The only document I found at HP.com that may seem to address your issue is the following:

A 'Paper Mismatch' or 'Paper too Narrow' Error Occurs While Receiving a Fax

Have a look at the suggestions on that web page and see if anything there helps. Post back you results and good luck.

If you see this message on the front panel of the HP PSC 2210 when you are receiving a fax, check that the paper size is set to match the paper size in the paper tray. (You cannot receive a fax on 4 x 6 paper or on an envelope.) Checking the paper size setting

1. Press Setup .
2. Press the right arrow until you see 3: Basic Fax Setup .
3. Press Enter .
4. Press the right arrow until you see 4: Paper Size .
5. Press Enter .
6. Press the right arrow until you see the paper size that matches the size of the paper in the paper tray.
7. Press Enter .

DON'T KNOW IF THIS WILL HELP-BUT MY PROBLEM WAS SIMILAR--MINE WAS SAYING PAPER TOO NARROW WHEN I WAS TRYING TO PRINT AND COPY. I JUST KEPT MOVING THE FRONT SLIDER AND THE LEFT HAND SIDE SLIDERS BACK AND FORTH AND TOOK THE PAPER IN AND OUT --TRIED AGAIN AFTER EACH TIME--IT EVENTUALLY FIGURED OUT I DID HAVE THE RIGHT SIZE PAPER--
ALSO TRY---MENU--THEN--COPY SET-UP--THEN PAPER SIZE--SEE IF PAPER SIZE IS SET RIGHT.

Please check rear door area for paper, can you use manual feed slot? Power off machine with all jams removed and paper loaded, then power on, can you tell us exact error message/lights that are shown in this state?

hi 003 - Recording paper jammed when feeding from the 3rd cassette. Remove the jammed paper. (1) Open the Printer Cover. (2) Remove the jammed paper. (3) Slide out the Paper Cassette. (4) Remove the jammed or wrinkled paper and reload the recording paper into the paper cassette. Caution: Make sure that the paper is set under the clips of the Paper Cassette. You can load about 500 sheets with standard weight paper (20 lb. or 75 g/m2). good luck