I am attempting to update the automated attendant in a Norstar system that I am familiar with. I know FEATURE 983 will get me where I want to go, however once I get into FEATURE 983 and select either "AA" or "CCR" I get the prompt "Not Allowed". What am I missing? Is there an incorrect setting? I appreciate the assistance in advance...

SOURCE: voicemail

sounds like the voicemail is rebooting or was unpluged, make sure the call pilot is pluged in and the lights are on. i had a similar problem once and the power supply to the callpilot went bad. once i replaced it it came back up and worked fine.

SOURCE: Automated Attendent

Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

SOURCE: Norstar T7316 voicemail is somehow

Sounds like the voicemail system is locked up and needs to be powered down and powered back up.
The voicemail, if it is a Call Pilot looks like a small gray box which looks like this in the photo: http://presstelegram.kaango.com/resources/img/itemimages/JUN/491159/LO10559_491159_06302009144332-large.jpg
You can unplug this unit for about 15 seconds, then plug it back in...
It will take about 5 minutes for the Call Pilot to re-boot, then you can dial FEATURE 9 8 3 to ensure that it has come back up.
Good Luck!

Testimonial: "thanks..unfortunately my system is the 8 track player of phone set ups..dont have that box.had to call a phone guy. But thanks for repsonding quickly"

george peters

• 860 Answers
• Posted on Oct 14, 2009

SOURCE: Our Automated Attendant for our Norstar M7310 is

assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.

george peters

• 860 Answers
• Posted on Nov 10, 2009

SOURCE: I am trying to log on to system administration

to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.