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If this is a new faucet in an old location, you may have a service stop under the sink that the seat washer crumbled on. This happpens sometimes because the seats get brittle in the water then you use them for the first time in years. Check the supply hose first for kinks then if it looks okay, you should check for debris by removing the control handle and removing the cartridge. Do you see any black particles in the cartridge? Carefully open the cold service stop under the sink while using your hand to direct the water into the sink. Is the flow poor or good? If good, the dirt is in the cartridge. If poor, you need to turn the water off and look into the opening the cartridge sits in. Sometimes the opening to the cartridge intake may not be completely drilled. Do the hot and cold openings look the same? IF they both look good, then the obstruction is in the cold hose or in the service stop, though it is more common that it is in the hose. You can remove the hose and try cleating it, but never by inserting anything in it. If it requires that, it is time for a new hose. In that case you should contact hansgrohe for the parts. 800-334-0455 or www.hansgrohe-usa.com for support in USA.
Here is a quick check to see if the cartridge may be at fault allowing the cold and hot to mix. Turn off the hot water supply, with hot water supply off turn faucet on. Turn to the hot and cold sides, If you have only cold water then your faucet cartridge is at fault or the cartridge housing is worn. Shut all supply valves and remove cartridge and inspect housing for signs of wear. If wear is visible a new shower valve is needes. If none visible replace cartridge. I have included a link of a PDF file an exploded parts list. I hope this helps in solving your problem. Please rate if the answer helps in any way. Good Luck and have a great week. Jeff
Thae stem you got that said hot/cold were designed to fit old style cross handle faucets. So both hot and cold turned the same way. If the cold side you are replacing turns the opposite direction then you will need to get a cold stem. Danco does make them. Ask the retailer where you purchased the H/C stem. I hope this helps..
Here's the solution from Delta: On a two-handle kitchen or lavatory faucet, if the handles rotate in
the wrong direction, simply rotate the right stem stop assembly 180
degrees. This will change the rotation of the handle to the other
direction.
There is a small U clip that holds the cartridge in. It just slides up or down. Some Moen cartridges are very difficult to remove, they can be corroded inside "almost fused" it is best that you get a moen cartridge puller. Lowe's has them. If you decide to tackle this job make sure the water is off, and when you pull the cartrige remember the direction it came out. If you put it in backwards your cold will be hot, and your hot will be cold!
If you are having trouble only at the one fixture (shower), and no where else, the problem is most likely in the shower valve...which either needs new cartridges, or a complete replacement.
hope this helps
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