Only have half a screen on my Kindle 4th generation basic model. Tried to reset using the way described but it didn't work. I have taken the back from the Kindle but I don't know where the reset button is.

You can hard reset and register it in Canada. You should then get Canada based software with updates.

Greetings from Toronto!

https://www.androidauthority.com/which-kindle-model-do-i-have-1073996/

Identify Your Kindle E-Reader - Amazon Customer Service

Amazon.com https://www.amazon.com > help > customer > display
Kindle (5th Generation) released 2012 (Black) and Kindle (4th Generation) released 2011 (Graphite). Kindle Touch (4th Generation). Touchscreen; Single (3-line) ...

Which Kindle do I have? A quick guide to identifying all of ...

Android Authority https://www.androidauthority.com > Mobile
Use the Kindle's serial number or model number ; Kindle model (Release year). Kindle Basic 1 (2014). Generation. 7th. Serial number prefix. B0C6, 90C6, B0DD, ...

Missing: O700 ‎' Show results with: O700

What Generation of Kindle Do I Have? 5 Ways to Find Out

Business Insider https://www.businessinsider.com > Reviews > Tech
Mar 9, 2020 - There are several ways to find out what generation of Kindle you have, including locating your device's serial number.

hold down power button and volume up button let it go when the kindle show up on screen writing will shower

go down to wipe data by using the down button highlight wipe data press power button to ok will wipe data then will go back to writing

then highlight reboot/restart then it will restart your tablet

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

Forgot my password

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

Use this link to help you find out how to reset your PIN:

Forgot Lock Screen Password

My daughter forgot hers as well and Kindle support is the only place to get the right support regarding your specific model and directions for resetting your device.

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

If it is the Amazon.com account password then go online and change your password. If the device password then try the following:

Forgot my password

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

Forgot my password

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Fire 1st Generation:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field four times
3. You'll be prompted to reset your Kindle Fire. Tap "Ok reset"

To reset all other Kindle Fire models:
1. From the lock screen, slide the Unlock Bar from right to left
2. Use the keypad to enter characters into the password/PIN field five times.
3. When prompted to reset your Kindle Fire, tap "Reset"

To reset a Kindle 2nd Generation, Kindle Keyboard, or Kindle DX:
1. Slide and release the power switch to turn on the device or exit sleep mode
2. Enter "resetmykindle" in the password field and press the enter key on the key pad
3. Wait several minutes while your Kindle restarts

To reset a Kindle (5-way controller):
1. Press and release the power button to turn on the device or exit sleep mode
2. Select the keyboard key once on the password screen and enter "resetmykindle" in the password field, then select "Enter"

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices (www.amazon.com/manageyourkindle) page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

It's broken :(

There are companies who will replace the screen for about the same price as a brand new Kindle BASIC. personally I would suggest:
- buy a new Kindle BASIC for 59gbp;
or
- download any of the FREE kindle apps and just finish your library reads for free whilst you look around for a replacement.

If you want a TABLET rather than a eReader remember ANY tablet will download the free Kindle app so you can read your books on a Fire or a ASUS or a NEXUS or a iPad or anything really :)

Good luck.