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if its the driver you need click start control panel view devices and printers you should see your webcam from there if you are have trouble with your webcam click start control panel administrive tools ,computer management ,device manager scroll down image devices you could see a yellow question/exclamation mark ? ! or a red X a new driver will need to be installed right click to reinstall drivers or update driver hope this helps http://download.cnet.com/acer-crystal-eye-webcam/3000-2110_4-202548.html
If your webcam is installed in an Acer computer product you may be able to find support on the Acer website. Would need the name and model numb r of your product.
If you have a stand alone Acer webcam you may have to try one of the sites that make drivers available. This one may be one of your best options:
Pls check whether the drivers r install or not. if not then first of all install the drivers for crystal eveyclick on start then click on my computer and acer crystal eye webcam will show up then click on the camera.
I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!
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