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Posted on Apr 20, 2009
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Mailbox locked how to unlock it

On our Norstar M7310 it is stating that the mailbox is locked how do we unlock it?

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  • Expert 192 Answers
  • Posted on Apr 27, 2009
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Joined: Mar 19, 2009
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First you will have to find out the extension number that is giving you issues.

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).

Default password is "0000".

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Related Questions:

0helpful
1answer

I go through all the steps to unlock the mailbox and it tells me the password is changed but the mailbox is still locked.
Are u resetting the password of the right mailbox?
Read full answer
Jul 09, 2014 • NorStar M7310 Phone
0helpful
1answer

Voice mail locked after various attempts at putting wrong password in. How do I rectify?
Your mailbox is assigned a maximum number of incorrect password attempts.
Norstar Voice Mail records the number of incorrect attempts from the last time your mailbox was successfully accessed. Once the number has been passed you are"locked-out" Your mailbox cannot be opened again until the System Coordinator resets the password
Read full answer
Oct 22, 2013 • NorStar Meridian M7310 Phone
4helpful
2answers

How do I unlock a mailbox?
Reseting the password will unlock the mailbox.To reset your voice mail password, press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000
Read full answer
Jul 13, 2010 • NorStar M7310 Corded Phone
0helpful
1answer

We have a norstar m7310 and the mailbox is locked due to too many failed password attempts. I did log into the System administration and reset the password to that mailbox and it is still locked. How do I...
When you reset the password, it goes back to the default of "0000". When you try to log into that mailbox the next time, it will prompt you to change the password. Hope this helps!
Read full answer
Oct 21, 2009 • NorStar M7310 Corded Phone
4helpful
1answer

I have the same problem: mailbox locked
How to Change a Mailbox Password (Administrator Only) 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".
Read full answer
Sep 11, 2009 • NorStar M7310 Corded Phone
3helpful
1answer

I locked myself out of my voicemail for Norstar M7310!
Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change
Read full answer
Aug 06, 2009 • NorStar M7310 Corded Phone
1helpful
1answer

Locked out of Norstar Voicemail Admin
Sounds like the admin password has been changed. You will have to go thru the vm admin password process to default it.

Dan
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Jun 19, 2009 • NorStar M7310 Corded Phone
0helpful
2answers

Cant access the general mailbox
How many digits are your extensions? 2 3 or 4?

WHat extension is the general mailbox?

Do you know which voicemail you have?
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Jun 16, 2009 • NorStar M7310 Corded Phone
0helpful
1answer

When attempting to retrieve messages it indicates the mailbox is locked.
Which mailbox? Just a users or the system admins mailbox?

If a users, you can go into system admin and modify the mailbox, one of the options is to default the password.
Read full answer
Dec 20, 2008 • NorStar Meridian M7310 Phone
0helpful
1answer

Norstar ICS 4.0 password
How to Change a Mailbox Password 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".
Read full answer
Jun 20, 2008 • NorStar Meridian M7310 Phone
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