When you ring it from your biz line, does it pick up? If you're using a high speed dsl line, you'll need to put the machine where a normal phone would go. You should be able to ring the machine using our cell phone. If the machine indicates an incoming call, but still doesn't pick up, check the settings and make sure it isn't set to manual instead of automatic fax pickup.
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Thanks Joe but we have found that disconnecting the main home phone worked i.e. it diverts straight to the Lexmark.
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