There are different kinds of unlock codes, one is a SIM PIN which does not allow anyone to access your SIM card and one is a security code which is to prevent someone from using your phone. If you put in the SIM PIN too many times incorrectly, it will ask for a PUK code or instruct you to contact customer service. Cust service can give you the PUK so you can reset your SIM PIN. If it is the security code, no matter how many times you enter it incorrectly it will not prompt you to call cust service. This code cannot be reset by your provider. In this case a warranty exchange or insurance claim my be your only options.
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