Can't install printmastersilver12 ''cannot determing configuration

Printmaster 10 may not work with Windows 7. Just uninstall Printmaster 2012 then install Printermaster 10 using the installation CD.
I recommend you go to the Printmaster support site and ask them if version 10 will work with Windows 7 so you do not have to uninstall 2012 version if version 10 will not work with Windows 7.

i would uninstall it then reboot your computer and then reinstall it. The software is fully working in vista and windows 7. So i am guessing there was a hiccup when copying files during install. I would also check drive c: or whatever drive you are installing it to , for errors

Go to start, programs, control panel, and then to the uninstall/install programs wizard. I can't describe what you will see exactly without knowing the version and setup of your operating system.

If for some reason you cannot see Printmaster listed in programs when you try to unistall, go to start and then to your print master program entry.

Often, programs have an uninstall built in. If it doesn't, you can leave comments for me during the ratings process and I will answer any questions you many have.

Please leave as much info on what you saw/encountered as possible so I can help effectively. Happy new year.

May have to uninstall it first, then reinstall it.

Click START button, lower left corner
then click Control panel
then click on add or remove programs

*see if your product is listed(may be under BRODERBUND or other publisher name)
If it IS listed, uninstall it

Or sometimes the UNINSTALL is included in the CD options:
Insert the cd into the drive
go to my computer
find the cd drive
right-click the drive
select "explore"
Look for an Uninstall program

Hope this helps!
hansola

Uninstall the software and then restart the computer and re-install it and see what happens. That should cure the problem.

melodie roba,
Most definitely this could be your problem! I would reccomend that you completely uninstall Printmaster 12, run another virus check, then reinstall the program. Once the program is installed, update it through the vendor and it should work fine. You should be able to find the vendor (PrintMaster) updates through the help menus.

Hope this helps,

-samson39

First I would uninstall the program again.
Then go to start, search and look for PMUSERS.dat and delete it.
Restart your computer
It is also a good thing to temporaily turn off any antivirus software before installing also. Many programs like this Broderbund product do not install completely with the antivirus software on.
Then reinstall the program and it should run ok.

Hope this helps.

Sorry about the first post...my cat stepped on the keyboard!

You need the CD installer for it to work because some of files needed already lost. You need to install & uninstall to completely delete it in your computer

Most programs like this leave behind "junk" files or folders with some information in them.

Try uninstalling it again, then go to the C:\ drive and look for any folders that it might have left behind.
Then go to Start do a search for PMUSERS.dat and delete it.

the question was regarding PrintMaster Silver 12, although it was posted in the PrintMaster Platinum 16 forum.

Anyway, Broderbund has the instructions on their web site
http://support.broderbund.com/fix.asp?isid=30284&print=0&prog=1294819732