My neato is showing a message 'my vision was blocked. Please press ok (3000)'. How do I fix this?

There are several errors that can occur for unknown reasons if your batteries are not working properly. How old are the batteries? There is a piece of software designed by Neato users which can diagnose issues with your Neato, including getting a map of the lidar scans. Search for the download on the site robotreviews [dot] com in the Neato forum.

Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

Wheel Motors Here
Wheel and brush motor for Neato XV 11 XV 12 XV 14 XV 15 XV 21 XV Signature...

Dust off your drop sensors. Using a cotton swab, clean the two drop
sensor windows on the bottom of your Neato Vacuum. Power cycle the unit, removing the batteries if necessary. You should be good to go.

Clean the sensor.

Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

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I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Vision on the robot is through a laser spinning under the turret. If the laser is not spinning, or if there is an obstruction (like dust) under the turret, you can get this message.

If you look under the turret with a cellphone or other digital camera, you should be able to see the laser light register on the phone/camera screen (and it should be spinning). If you can't see a spinning laser, it means the LIDAR unit is defective. If you can see a spinning laser, try blowing under the turret (lightly, using your mouth or a can of compressed air) to hopefully dislodge any obstruction.

Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

If you have made sure all of the sensors are clear, and the moving parts (wheels, beater brush, etc) are free, then it could be a software issue.
You can update your on-board Neato software here:http://neatoroboticsupdates.com/


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