I am ssuming this is a 50HZ unit? hence the engine speed with a 4 pole rotor which this has is 1500rpm. I also assume it is not one you are trying to convert from 60HZ to 50HZ? You never said what your countries voltage is? I assume when you say 400V is too high, you are looking at a 380V 3 phase power???
Based on that the engine speed is controlled by the governor control board, and if electronic Isy governor installed can be adkusted with a potentiometer. If youa re trying to slow down a 60HZ unit to 50HZ it won't work as you will get under freq fault.
The voltage is governed by a small AVR PCB in the alternator cover. pos an SX series AVR
SOURCE: Coleman generator OHV3000
The carburetor is probably clogged up. Mix a bottle of carburetor cleaner with the gas to see if that would help. Also check/replace the fuel filter.
SOURCE: Motor will not run with the choke off & rpm's go up and down
sounds like your fuel has gone stale, drain tank and put in fresh fuel, with no additive, better to drain the tank after use than use additives
SOURCE: Guardian generac 10kw model 5502 does not output correct voltage
the instructions says the voltage regulator is automatic/digital. when you check the voltage is there any load on the generator? if applying load to the generator doesn't help, you can manually change the motor speed where the governor connects to the carborator, but it may change the frequency, but the regulator may fix it
SOURCE: Generator runs great but doesn't produce any power
There is a electronic module that senses load current that pulls the throttle up for high RPM. Fine the module and look it over, you may need to replace it.
If you need further help, I’m available over the phone at https://www.6ya.com/expert/craig_3fa289bf857b1a3c
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