Premier ESP phone system - only main station will ring and can be answered, others show flashing incoming call but can't be used to answer. You can make outgoing calls from all stations. Want all stations to ring and be able to answer.
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You said "it seems to ring once then stops." One possible cause of what you're describing is called a "Ring Trip." It is characterized when the button that flashes to indicate an incoming call changes to steady red (which would normally indicate the call is answered) although no one actually answered the call. If that occurs, then you have to test to see whether you can tell where the problem is coming from. If you unplug all the phones, you can then call in (from a cell phone or other phone that's not part of the system) and see if the incoming call rings unanswered, as it should when no phones are attached. If all rings in OK, plug just one phone in at a time and call in to see if any particular phone causes the problem. If one causes the ring trip, then disconnect that broken phone. If ringing still stops when no phones are attached, you'll have to disconnect the phones' connection wires (Station Wires) at the phone system box that plug into the "Station Ports" (label them before you unplug any!). Do not unplug the plugs for the wires that feed phone company lines into the phone system, the jacks are called CO line ports. With the "Station" wires unplugged, see if If all rings in OK by calling in from a cell phone or other phone that's not part of the system. If all rings in OK, plug just one station wire in at a time to see if one causes the problem. If one station wire causes the ring trip, then disconnect that troublesome wire and inspect its "system box jack" and its phone jack for water damage, carpet cleaning solvent, exterminator spray or any other corrosive liquid damage. Sometimes a staple through a wire where there's humidity can cause the problem. This process will find the offending wire, jack or phone that causes a "Ring Trip." There are many other possibilities, but the extremely limited description you've provided "it seems to ring once then stops." doesn't help me send you a better answer yet.
If your phone is set to ring then the Answer key should also flash during incoming call, you can use that. If its not set to ring there is a program to set Answer key to flash without the ring, but it's in system programming, likely a vendor thing.
The answer mode determines whether the HP Fax answers incoming calls or not.
Different answer modes are :
* Fax
The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.
* FaxTel (unit with handset model only)
The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.
NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.
* Tel
The HP Fax will not automatically answer calls. Faxes will need to be received manually.
* AnswerMachine
The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.
Some one has removed you from the incoming ring group. You need to be added back in or a new number is being used and is not pointed at the same ring group
Looks like the basic functions of the phone are correct. Remain the answering machine. Are you sure it can act as an answering machine? If it can act as answering machine the reason it is not doing so may be the following.
Answering function is turned OFF
Answering function may be ON but the number of rings before it answers is set too high.
I suggest you try the following Call you phone. Let it ring at least 10 times. If it can act as an answering machine it will pick up the phone and read the welcome message, because most answering machines (the recent ones at least) answer after 10 rings even if answering function is turned OFF.
The phones that can be answering machines usually do have a display that shows the number of incoming messages, or a LED that flashes to let you know that you have new recorded messages.
If you are and know how to get into the admin programming of it, then you go to the line programming and select the number of rings before the vmail system answers.
set the rings to "3", then the lines should ring 3 times on your phone, then on the 4th ring the vmail system will answer
You need to reset the main base unit. Unplug the power from the back of the base. While the power is disconnected, press and hold the delete key while reconnecting the power. Wait for a long beep tone. When the display shows 88 or P, press play button one time. If you have a phone without an answering machine, disconnect the power from the back of the base, press and hold find hs button while reconnecting power.
For the handset, you can use the menu button to check the HS Setup settings. For the answering machine, you may have pressed the side button that turns it off. It would say "off" on the lcd if you did that. According to the manual (I just bought one of these).
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